Refund and Return Policy

Physical Products

 

Returns and exchanges

We want you to be completely happy with everything you buy from us. If you are not satisfied with something you have bought, simply return the item(s) within 30 days for a full refund. 

We do not offer the option to exchange an item.  A new order will need to be placed.

If you’ve changed your mind, you will need to pay the cost of return postage.  

For a refund, the item(s) need to be returned:

  • In their original condition; ideally in the original packaging
  • To the correct returns address
  • Within 30 days of the day you received them
  • With a copy of the despatch note 
  • Any other item must be returned in new condition with its original packaging and accessories
  • You will need to pay return postage costs if you’ve changed your mind and simply don’t want to keep the items received. 

We recommend you use a registered mail service that includes insurance for your returns, as we can only give you a refund or exchange if we receive the items and all associated manuals, accessories etc. If the item is not returned in its original state (unused) we may not be able to issue a full refund. Please also ensure that you include details of your name, address and hive order number so that we can ensure that your return is processed as quickly as possible.

What you need to do:

  1. Make a copy of the order dispatch note which came with your order, or make a note of the order number, your name, email address and delivery address. Tell us why you are returning the item(s), and whether you want a refund or a replacement.
  2. Use the returns address sticker to address your item and put the note/copy of the order despatch note in with your package.
  3. Post your item back to us:

GiftCards Tech UK Ltd. – Returns

Address: Marine House, 151 Western Road, Haywards Heath, West Sussex, United Kingdom, RH16 3LH.

Returning a damaged or incorrect item

In the unlikely event that your order arrived damaged please accept our apologies. Please contact us  as soon as possible and within fourteen days upon receipt of your order.  Please do not return anything until you have received a response from the Customer Service team.  We may ask you to provide:

  • Images of the item depicting the damage caused
  • The image(s) you send us must also include the packaging the item(s) arrived in including the delivery note. This enables us to process your claim as quickly as possible and helps us to identify areas where our services can be improved.  We will make arrangements for the return of the damaged items and will issue a refund once the damaged or incorrect items have been received. 

Similarly if you receive a faulty item containing printing faults or physical defects, please send us an image of the item so that we can ensure that a replacement/refund is processed for you. This also enables us to quality check our remaining stock.

Images should be emailed to support@tazama.me 

How you will be refunded

We will make the refund to the payment method that was used to pay for the original order. We are not able to make cash refunds.  If the refund exceeds the amount originally paid, we may issue a credit voucher against future orders.  We will issue the refund within 14 days of the return being received, though it can take up to 30 days to appear on your credit card statement.  The cost of returning damaged or faulty items will be refunded to you, but this needs to be agreed in advance of return.  

Any queries?

Have a look through our frequently asked questions if you can’t find what you are looking for, please email us and we’ll respond within 48 hours.

 

Digital Products

Please note that due to the nature of digital products, the there is no cooling-off period of any kind after acquiring a digital product. Once a Product is downloaded, no refunds or reimbursements will be offered unless in the cases where the product delivered is invalid or had already been redeemed prior to delivery. If this is not your case, we will not be able to issue a refund.

Please mind that the purchase of Products through our website depends on the proper functioning of third-party systems.

Therefore, from time to time, the failure of such systems may cause a transaction to fail, meaning:

  • You did not receive the Product;
  • The Product was received, but cannot be redeemed on account of it having been previously redeemed; or
  • The Product was received, but cannot be redeemed because it is not valid.

In these cases, you qualify for a refund.

In case you do not receive the Product after having paid and appropriate diligences are taken by Tazama.me to provide for the delivery of the Product or understand the cause of the delay, you may request a refund.

In case the Product was received but cannot be redeemed, you shall inform us. We will then start appropriate diligence with the relevant third-party providers in order to correct the issue. Should the third-party provider fail to correct the issue and agree to refund us, we will then refund you.

In case of a technical error causing the Product not to be delivered to you, we will refund you in full with a return transaction in the same payment method you used when purchased the Product.

In case of balances exceeding the applicable limit, a refund will be issued to you upon mandatory identity verification of the account holder. Refusal to conduct verification may lead to freezing the account and any remaining credit until such verification is completed.

Customer verification may also be demanded in order to process exceptional refunds or in situations where Tazama.me deems it necessary for compliance reasons.

Please note that we do not, in any event, refund any transaction fees paid by the Customer that are specific to the payment option selected by the Customer.

We reserve the right to refuse refunds when the costs of refunding exceed the amount to be refunded. The amount of time required to process any refunds request will vary and may take some time.

We also reserve the right to ask you for further information before issuing refunds.

For the purposes of requesting a refund or any further information, the Customer shall contact support@tazama.me.