Please note that due to the nature of digital products, the there is no cooling-off period of any kind after acquiring a digital product. Once a Product is downloaded, no refunds or reimbursements will be offered unless in the cases where the product delivered is invalid or had already been redeemed prior to delivery. If this is not your case, we will not be able to issue a refund.
Please mind that the purchase of Products through our website depends on the proper functioning of third-party systems.
Therefore, from time to time, the failure of such systems may cause a transaction to fail, meaning:
In these cases, you qualify for a refund.
In case you do not receive the Product after having paid and appropriate diligences are taken by Tazama.me to provide for the delivery of the Product or understand the cause of the delay, you may request a refund.
In case the Product was received but cannot be redeemed, you shall inform us. We will then start appropriate diligence with the relevant third-party providers in order to correct the issue. Should the third-party provider fail to correct the issue and agree to refund us, we will then refund you.
In case of a technical error causing the Product not to be delivered to you, we will refund you in full with a return transaction in the same payment method you used when purchased the Product.
In case of balances exceeding the applicable limit, a refund will be issued to you upon mandatory identity verification of the account holder. Refusal to conduct verification may lead to freezing the account and any remaining credit until such verification is completed.
Customer verification may also be demanded in order to process exceptional refunds or in situations where Tazama.me deems it necessary for compliance reasons.
Please note that we do not, in any event, refund any transaction fees paid by the Customer that are specific to the payment option selected by the Customer.
We reserve the right to refuse refunds when the costs of refunding exceed the amount to be refunded. The amount of time required to process any refunds request will vary and may take some time.
We also reserve the right to ask you for further information before issuing refunds.
For the purposes of requesting a refund or any further information, the Customer shall contact support@tazama.me.
